Frank Viscuso Deputy Chief (ret.), Kearney (NJ)

Frank Viscuso served the Town of Kearny, New Jersey (Hudson County) for twenty-seven years before retiring at the rank of Deputy Chief. He is the author of 8 books including Amazon bestsellers Step Up and Lead, and Step Up Your Teamwork. Chief Viscuso is a highly sought after, internationally recognized speaker who has the ability to move people to action. Over the past decade he has traveled throughout the United States, Canada and Europe and spoken to hundreds of audiences on many topics that include leadership, team building, and customer service. His clients include emergency service workers, sales teams, U.S. Armed Forces, the healthcare industry, small businesses, and large corporations (including Exxon/Mobil). Frank has provided Keynotes at West Point Military Academy and various Universities and has been chosen to be a Keynote speaker for FDIC International in 2022. His seminars and speeches are designed to introduce people to the top traits associated with leadership and to equip them with the skills they will need to lead, inspire, and motivate their teams. Every organization’s culture is either created by design or default. Creating a culture of exceptional service does not happen by accident. Chief Viscuso connects with his audiences through his passionate and often humorous delivery. His “High energy” and “highly-motivational” seminars are designed to equip people with the necessary skills they will need to excel in their chosen field. His proven theories, methods and techniques will help your organization provide exceptional customer service and make a great impression on the people they connect with on a daily basis.

Course Description

This is an interactive leadership and culture development program for leaders, future officers, and current officers at all levels. Course content includes:

Leadership Skills During this portion of the class we will cover the following topics:

  • Mentoring and Succession Planning
  • Critiquing others (How to do it right)
  • Effective Delegating (Dividing tasks multiplies your chances of success)
  • Preventing Freelancing (top 5 causes and how to avoid them)
  • Technical Report Writing (The danger of poorly written or inconsistent reporting)
  • Tackling administrative tasks (How to create community education programs and/or SOP’s)
  • Dealing with subordinate Issues (How to identify insubordination and handle difficult people)
  • Conflict Resolution (The three ways most people deal with conflict – and two are wrong)
  • Post Incident Analysis (How to do it and why it is important)
  • Building Morale (8 tips to increase morale)
  • Team Building exercises
  • Why teams fail
  • How to build Trust

Interactive Team Building Exercise (1 hour) designed to motivate your personnel, create team unity, and help leaders achieve success.

Step 1: Attendee Information:

Step 2: Waiver & Policies

You can cancel your registration – for any reason – up to two weeks prior to the first day of class by logging in to your account or sending an email to: [email protected].

No refund requests are possible after this deadline unless your spot can be filled by someone on a waitlist.

You can transfer your registration to someone else up to three days prior to the course start date.

Registration provided by FireNuggets, Inc.
By firefighters, for firefighters.

Billing Information

  • Visa
  • Mastercard
  • American Express
  • Discover

Registration provided by FireNuggets, Inc.
By firefighters, for firefighters.

RegFox Event Registration Software
Event Registration Software by RegFox